RM Cloud Online ("We") are committed to protecting and respecting your privacy. We are a limited company registered in England and Wales. This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect from You

We will collect and process the following data about you:

Information You Provide:

• When you fill out forms on our website (https://rmcloud.online) or correspond with us by phone, email, or other means.
• When you register for our services, subscribe to our platform, search for a product, or report a problem.
• Information you provide may include your name, address, email address, phone number, financial information, demographic data (e.g., postcode, preferences), and other personal details.
• If you provide information about your customers, including property details, tenants' contact details, or similar data, you must ensure that you have their consent to share such information with us.

Information We Receive from Other Sources:

• We may receive data from third-party services, such as credit reference agencies, integration partners, and other service providers.

Cookies

Our website may use cookies to enhance your experience and improve our site. Cookies help us understand how users interact with our website, including the number of visitors, pages viewed, and duration of visits.

Types of cookies we may use:

Analytics/Performance Cookies - Help us analyze site performance and improve user experience.

Targeting Cookies - Track pages visited and links followed to provide personalized content.

You can enable or disable cookies through your browser settings. Continuing to use our site without adjusting settings means you consent to our use of cookies.

Legal Grounds for Collection and Use of Personal Information

We process your personal information for the following purposes:

• To fulfill contractual obligations related to our services.
• To provide customer support and technical assistance.
• To notify you about service updates and changes.
• To enhance website security and prevent fraud.
• To send promotional content (if you opt in) about services that may interest you.

You can opt out of marketing communications at any time by using the "Update Communication Preferences" link in our emails or contacting us directly.

Disclosure of Your Information

We may share your personal data with:

• Our subsidiaries, affiliates, and business partners.
• Service providers, subcontractors, and third-party integration platforms necessary for service delivery.
• Analytics and search engine providers for performance optimization.

We will never sell or trade your data for commercial purposes. However, we may disclose data when required by law or to protect our legal interests.

Where We Store Your Personal Data

• Personal data is stored securely on UK-based hosting servers.
• Non-textual assets (e.g., images, videos, PDFs) are stored on Amazon S3 servers.

Meta Platform Data Deletion Policy

You have the right to request data deletion at any time. To request deletion, email helpdesk@rmcloud.online with the subject "Data Deletion Request" and include:

• Your full name and contact details
• Your account username
• A description of the data you wish to delete

We will verify your identity, review your request, and confirm data deletion where applicable. Some data may be retained temporarily to comply with legal requirements.

Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Object to processing for marketing purposes.
• Withdraw consent at any time.

To exercise your rights, contact us at helpdesk@rmcloud.online or call +44 20 3031 1203.

Access to Your Information

Under data protection laws, you can request a copy of your personal data. We may charge a reasonable fee for excessive or duplicate requests.

Updates to Our Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, communicated via email. Please check back frequently to stay informed.

For any queries regarding this privacy policy, please contact us at helpdesk@rmcloud.online or call +44 20 3031 1203.